Fee Policy - Child Care resource and referral services are provided at no cost to all Oklahoma families. Families will be advised of this policy prior to receiving referrals.

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Disclaimer - Child Care referrals should not be considered a recommendation for child care. Families will be advised of this policy prior to receiving referrals.

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Confidentiality Policy - Information received from families will be kept strictly confidential. Families will be advised of this policy prior to receiving referrals.

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Complaint Policy - If families have questions or concerns regarding Delaware Child Development Resource and Referral services, please call Debra Gibson, Resource and Referral Coordinator at 866.254.9864.

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Provider Complaint Policy - If families call with a complaint against a particular provider or facility, the Resource and Referral Specialist will listen to and document the complaint. Families will be encouraged to contact the Department of Human Services if they feel the issue placed a child in an unsafe or detrimental situation. The Specialist, along with his or her Supervisor, will call the Department of Human Services if they agree that the situation merits further investigation.

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Commitment to Diversity and Inclusiveness - The WCCCF is an Equal Employment Opportunity Employer. This includes equal opportunity to hiring and promotion opportunities, the right to non-discrimination, and the right to non-harassment based on race, religion, national origin, handicap, age, or sexual orientation. The WCCCF; (a) will not discriminate against any employee or candidate for employment because of sex, age, race, creed, national origin, handicap, or sexual orientation; and (b) will take affirmative action to insure that candidates are employed without regard to their sex, age, race, creed, national origin, handicap, or sexual orientation, except when required by specific program guidelines. The WCCCF/DCD program recognizes the importance of recruiting and retaining qualified staff from all walks of life. The program is committed to seeking a culturally diverse workforce comprised of people of varying race, creed, and national origin. The program will provide reasonable accommodations to meet the needs of staff with disabilities, providing an inclusive work environment. All customers shall have the same opportunities to apply for or access available services. This includes the right to non-discrimination, and the right to non-harassment based on race, religion, national origin, handicap, age, or sexual orientation. Further, every effort will be made to provide high quality, culturally sensitive services to all customers.